I didn’t receive my ticket. What should I do?

The seller sends the itinerary receipt (ticket) by email within 3 hours to the address specified in the booking. If the email isn’t in your inbox, check the Spam folder, as emails often find their way there.

It’s not in Spam

If it’s not in your Spam folder 3 hours after booking, you may have made a typo in your email address. Contact the seller you booked through to get your ticket. They’ll send the ticket to the right email address.

I don’t remember the seller

1. Check the online banking receipt or SMS message you received upon payment. The seller’s name will be there.
2. Find the seller’s contact details and get in touch with them.
3. Tell them your first and last name, travel dates and destination.
4. The operator will find your booking and send your itinerary receipt to the correct email address.